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• Why is PVFCU partnering with Cy-Fair FCU?

  The pandemic crisis and economic uncertainties of 2020 had an adverse effect on Prairie View FCU with no signs of abating over the next few years. As the Board of Directors looked to the future, they believed that it was vital for PVFCU to be financially strong and healthy to continue helping members do the same. Additionally, the needs of PVFCU members are also evolving. With rapid changes occurring across the financial services industry, leading to new products and broader technology integration in every area, they recognized Prairie View FCU must evolve with them.
  
  By partnering with one of the premier financial institutions in Harris and Waller Counties, PVFCU is now better equipped for the financial needs of you and your family. With Cy-Fair FCU’s focus on community, vast product/service/technology offerings, financial strength and ability to evolve to the needs of the members, close location to Prairie View, service areas that cover both Waller and Harris Counties, and willingness to help preserve and write new chapters into Prairie View FCU’s legacy, Cy-Fair FCU was an obvious choice to partner with. With this merger, Prairie View FCU will remain open and be positioned to better serve your evolving financial needs.

• Will either of the credit union names change?

  While you are now a member of Cy-Fair FCU, both Credit Unions will continue to maintain their current identities regionally. This means that even though PVFCU is technically Cy-Fair FCU, we will maintain the Prairie View Federal Credit Union name in the Prairie View area.

• Is my member/account number changing?

  Your account number was updated in order to avoid duplications upon integration of PVFCU accounts into Cy-Fair FCU's system. Please contact us with any questions you may have regarding this change.

• Will I be able to use both PVFCU and CFFCU locations?

  Yes! As a PVFCU member you are a Cy-Fair FCU member, so you may utilize any of CFFCU’s Financial Center locations, as well as take advantage of the network of nationwide shared branches.
  
  Note: If you would like to use the nationwide Shared Branching network, you must provide your new Cy-Fair FCU account number to process a transaction at one of those locations.

• What happens to my debit card?

  Your old PVFCU card will no longer work. If you had a debit card, a new PVFCU branded debit card was already issued to you. If you did not have a debit card and would like one, the debit cards are available for both savings and checking accounts. Contact us regarding questions or to order a new card.

• What Routing Number should I use?

  Continue to use the Routing Number associated with your current PVFCU account.

• Where should I mail loan payments?

  Continue to mail loan payments to the same address you have been mailing them until further notice.

• Will my rates change?

  Rates on existing fixed-rate loans and certificates will remain the same until the end of their term. New loan and certificate rates will be quoted at the current Cy-Fair FCU rates, which are established based on market conditions.

• When can PVFCU members start using CFFCU’s Online and Mobile Services?

  With the migration of your account to Cy-Fair FCU’s system, you are now be able set up Online and Mobile Banking! The process is easy and convenient.
  
  For Online Banking set up, simply go to our website (www.cyfairfcu.org) and click “Sign In” at the top. For your initial sign in, your ‘Username’ will be your member number. Your temporary ‘Password’ will be a combination of the last 4 numbers of the primary member’s Social Security Number plus their zip code with no spaces in between.
  
  For setting up Mobile Banking, download the Cy-Fair FCU mobile app from the Apple or Google Play Stores. Make sure you have first set up Online Banking, as those login credentials will also be used for the mobile banking app. An exciting feature of the mobile app includes Mobile Deposit, which allows you to deposit a check simply using the camera on your mobile device.
  
  The above are just a few items to help get you going. We encourage you to visit our website, www.cyfairfcu.org, to learn more about all the products and services we offer.
  
  For questions or further assistance, please contact us at 281-571-5000.

• When will Cy-Fair FCU’s Contact Center be available to assist PVFCU members?

  You can now! With the recent integration of PVFCU accounts to Cy-Fair FCU's system, the Cy-Fair FCU Contact Center is able to assist you.
  
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